Delivery within South Africa takes 5 - 11 business days, depending on your location. Once your order has been fulfilled by us and handed to The Courier Guy for delivery, you will receive your waybill number and updates will be sent to your email address. You will be updated every step of the way. 

Yes! We offer free standard shipping when you order your Honey & Loom Nursing Pillow, or orders above R1500.

Absolutely. Once your order is dispatched, you'll receive a tracking number via email so you can follow your parcel every step of the way.

Our nursing pillow is perfect for South African moms — ergonomically shaped for comfort during feeding, made with premium materials, and crafted to support both mom and baby through every stage.

Our pillow is made from high-quality foam and covered in a soft fabric that is gentle on baby's skin. Covers are removable and machine washable. Soon we will introduce separate slipcovers, keep an eye on our store. 

Yes! Our nursing pillow is suitable from birth and can be used for breastfeeding and bottle feeding. Please note that babies should never be unattended, and the pillow should not be placed in baby's crib while baby is there. Always ensure you follow the safety precautions. 

We want you to love your purchase. If you're not completely satisfied, please contact us within 14 days of receiving your order and we'll do our best to make it right. Kindly refer to our return policy. 

Simply email us at support@honeyandloom.co.za with your order number and reason for return. Our team will guide you through the process.

We use PayFast as our trusted payment gateway. They provide a wide range of ways to pay, for your convenience. Payfast supports a wide range of payment methods, including cards (Visa and Mastercard), Instant EFT (bank transfers), Zapper, SnapScan, Scan to Pay, MoreTyme (Tyme Bank’s Buy Now offering, Pay Later offering), Capitec Pay and Mobicred.

Yes, absolutely. Payfast prioritises security and employs multiple measures to ensure safe online payments. They use 3D Secure technology, which provides an additional layer of authentication for credit card transactions. Payfast also employs SSL encryption to protect sensitive customer information during transmission. Additionally, they have fraud detection and prevention systems in place to minimise the risk of fraudulent transactions.

You can reach us at support@honeyandloom.co.za or via our Contact page. We aim to respond to all enquiries as soon as possible.

We currently focus on South Africa, but are exploring nearby markets. Sign up to our email list to be the first to know when we expand!