Shipping policy

Shipping Policy

Shipping Information

At Honey & Loom, we know how exciting it is to receive your order, especially when you're preparing for your little one. Every order is packed with care and dispatched as quickly as possible.

Delivery Locations

We currently deliver throughout South Africa.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

During peak periods, promotions, or public holidays, processing times may be slightly longer.

Delivery Times

Once dispatched, delivery generally takes 5-11 business days, depending on the customer's location. Customers will be updated along the way.

Please note that delivery times are estimates and may vary depending on your location and courier operations.

Courier Partner

All orders are shipped via The Courier Guy to the delivery address provided during checkout.

It is the customer's responsibility to ensure that all delivery information is accurate and complete.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use this information to track your parcel throughout its journey.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. Orders of R1800 and above will qualify for free delivery.

Delays & Delivery Issues

While we work closely with our courier partners to ensure timely delivery, Honey & Loom cannot be held responsible for delays caused by:

  • Weather conditions

  • Public holidays

  • Service disruptions

  • Incorrect delivery information supplied by the customer

  • Circumstances beyond our reasonable control

If your parcel appears delayed, please contact us and we will gladly assist in tracking your shipment.

Incorrect Delivery Information

If an incorrect address is provided and a parcel is returned to us, additional shipping charges may apply to resend the order.

Please double-check your shipping details before completing your purchase.

Damaged or Missing Parcels

If your order arrives damaged or if you believe your parcel has been lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

Email: support@honeyandloom.co.za

Please include:

  • Your order number

  • A description of the issue

  • Photographs where applicable

We will work with The Courier Guy to resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@honeyandloom.co.za

Thank you for supporting Honey & Loom.

For precious moments as sweet as honey. 🍯